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Customer Service

Shipping & Delivery

Order Total Shipping Charges
Less than $10.00 $2.50
$10.01 to $20.00 $4.00
$20.01 to $30.00 $5.00
$30.01 or greater $6.00

Most orders ship within 48 hours via First Class or Priority US Mail. 

NOTE FOR INTERNATIONAL ORDERS OUTSIDE NORTH AMERICA

As a result of postage to addresses outside North America being considerably higher we are forced to pass them along.  In order to do so, please contact us via email with the items you wish to order. We will then total your order, calculate shipping and then email you the International Shipping Surcharge Product Code and instructions for adding it to your order.  We apologize for this inconvenience and hope you understand.

Privacy & Security

Site Security

Great Copy Patterns uses the highest levels of security to ensure that your order is confidential and secure. We encrypt your transactions by using a Secure Sockets Layer (SSL) that assures your personal information and credit card number is submitted in encrypted form. All sensitive information you provide is encrypted before being sent over the Internet.

Great Copy Patterns respects your privacy and will never sell, share or exchange any of your personal information with other companies, website or mailing lists.

To join our newsletter, enter your email address in the “Join our Newsletter” on our home page or on the checkout screen. You are not automatically added to our newsletter when you place an order.

Returns & Replacements

We appreciate your order and pride ourselves in providing high quality merchandise. All sales are final. There are no returns or exchanges of sewing patterns, books, notions or machine embroidery. If you find a pattern or book is missing a page or was improperly printed, please contact us and we will replace the pattern. Defective notions will be replaced.

Defective media such as corrupted CD’s will be replaced. Embroidery designs cannot be copied or shared. Please read the copyright information included with the design material.

Ordering

Our website allows retail orders only. If you have a Wholesale order or an inquiry, please contact us directly. Phone: 304-582-1331 Email: info@greatcopy.com

Payment, Pricing & Promotions

Great Copy Patterns accepts MasterCard, Visa, Discover, personal checks and money orders. Your credit card will not be charged until your order is ready to ship. If you need to change your order, please contact us as soon as possible. If you would like additional items, you will have to place another order. We can delete an item if you let us know before your order is processed.

If you wish to send a personal check or money order, simply mail your name, address and phone number with the items you wish to order along with your payment. Be sure to refer to the shipping chart shown above and add the appropriate shipping charges. West Virginis residents, please add 5% state sales tax. If you would like us to total your order, feel free to email or call and we will be happy to add it up for you.

Make checks payable and mail to:
Great Copy Patterns
PO Box 160
Falling Waters WV 25419

Order total
$10.00$2.50
$10.01 to $20.00$4.00
$20.01 to $30.00$5.00

Viewing Orders

After you have placed an order, an email will be sent with your order detail. Please review it and contact us if you have any questions.

If you register on our site, you can view your orders on the My Account Tab at the top of the screen. If you order as a Guest, your order can be viewed from the email.

Updating Account Information

You can view, change and update your information at any time on the My Account tab on our website.